Refund & Return Policy

We want you to love your apparel. Because all Level Up garments are made to order, please review our refund and exchange guidelines below.

1. Damaged or Defective Items

If your item arrives damaged, misprinted, or defective, please notify us within 30 days of receiving your shipment. We will send a free replacement or issue a full refund immediately upon verification.

2. Size Exchanges & Customer Preference Returns

Because items are printed on demand, we strongly encourage checking our Size Guide before placing an order. If you need a different size or wish to make an exchange, please contact support within 14 days of delivery.

3. How to Submit a Claim

To initiate a return or exchange claim, submit your order number and photo of the issue through our Contact Support page or email us directly.